It is our conviction that customers at the contact center deserve the best service! We believe that only hands-on training can empower employees to inspire customers. That's why we have developed the Â«Call SimulatorÂ».
With the Â«Call SimulatorÂ» we're systematically putting hands-on training at the center. Employees learn from experience and thus become competent and efficient. This results in higher levels of customer satisfaction and shorter calls.